Your Japan Travel Assistant
Welcome to the Oideyasu Support Center.
Oideyasu is a travel assistant designed to help visitors explore Japan with useful travel information, translation support, transportation guidance, and local recommendations.
If you have a problem with the app or have any questions, please check the information below.
Frequently Asked Questions
How can I use Oideyasu?
Oideyasu can help you find information about traveling in Japan, including transportation, places to visit, restaurants, shops, and other useful travel information.
Simply ask your question in the app and Oideyasu will help you.
If you need more details, could you please see the main page.
Does Oideyasu support multiple languages?
Yes. Oideyasu is designed for international visitors and supports multiple languages.
You can select your preferred language in the app.
How does the translation feature work?
Oideyasu provides translation assistance for situations you may encounter while traveling in Japan.
You can use it to understand signs, messages, conversations, and other travel-related information.
How can I use premium features?
Premium features are available through an in-app subscription.
Subscriptions are managed through the App Store. Your subscription status is automatically checked by the app.
Can I restore my purchase?
Yes.
If you have previously purchased a premium subscription, you can restore your purchase using the Restore Purchasesoption in the app.
Please make sure that you are signed in to the App Store with the Apple Account used for your purchase.
Location Information
Some features of Oideyasu use your location to provide relevant information based on where you are in Japan.
Location access can be managed at any time from your iPhone’s Settings → Privacy & Security → Location Services.
Need Help?
If you experience a problem that is not covered above, please contact us.
Email:
support@nekozamurai-design.com
When contacting us, please include:
- A description of the problem
- The screen or feature where the problem occurred
- Your iPhone model
- Your iOS version
- The version of Oideyasu you are using
Please do not include passwords, payment information, or other sensitive personal information in your message.
We will do our best to respond to your inquiry.
Privacy Policy
For information about how Oideyasu handles user data, please see our Privacy Policy.
About Oideyasu
Oideyasu is developed and operated by Nekozamurai Design Lab.
Thank you for using Oideyasu and we hope you enjoy your journey in Japan.